Operations Dashboard
System Health
{{ c.name }}
{{ c.status }}
{{ c.rate }}%
—
{{ c.sub }}
{{ c.balance }}
{{ c.why }}
Call Volume
{{fmt(TOTALS.total_calls)}}
Total Calls
{{fmt(TOTALS.total_outgoing_calls)}}
Outgoing Calls
{{fmt(TOTALS.total_incoming_calls)}}
Incoming Calls
{{fmt(TOTALS.total_unanswered_calls)}}
Unanswered / Dropped
Resolutions
{{fmt(TOTALS.total_query_resolved)}}
Query Resolved
{{fmt(TOTALS.total_escalation_to_finance)}}
Escalated to Finance
{{fmt(TOTALS.total_escalated_to_human_agent)}}
Escalated to Human Agent
{{fmt(collectionsCount)}}
Handed to Collections
Communications
{{fmt(TOTALS.total_sentwhatsapp)}}
WhatsApp Sent
{{fmt(TOTALS.total_sentsms)}}
SMS Sent
Vehicle Actions
{{fmt(TOTALS.total_reported_location)}}
Location Reported
{{fmt(TOTALS.total_switch_off_engine)}}
Engine Switched Off
{{fmt(TOTALS.total_switch_on_engine)}}
Engine Switched On
{{fmt(TOTALS.total_geofencing_amended)}}
Geofencing Amended
Self-Service
{{fmt(TOTALS.total_send_password)}}
Password Sent
{{fmt(TOTALS.total_send_applink)}}
App Link Sent